Legal guarantee of conformity
Directorate of Legal and Administrative Information (Prime Minister), Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF)
Purchase of a product: legal guarantee of conformity
When you buy a product, it must comply with the expected use and the seller's description . For this, there is a legal guarantee of conformity. This guarantee applies to defects already present on the delivery date . It applies for a maximum of 2 years after the delivery of a new good.
What is the legal guarantee of conformity?
The legal guarantee of conformity is a guarantee against all manufacturing defects during the purchase or delivery of a product.
It is mandatory. Every seller must provide a legal guarantee of conformity on each product.
What are the conditions for the legal guarantee of conformity to apply at Blanche Matériaux Nobles?
Defects concerned
We speak of lack of conformity in the following situations:
- Good that does not match the description given by the seller even if it works perfectly (for example, the color does not match the model presented)
- Property that does not have the qualities announced by the seller or agreed with you
- Good which presents a manufacturing defect, an imperfection, a bad assembly
Defects can come from:
- of good in itself,
- of the packaging,
However, the legal guarantee of conformity does not apply in the following cases:
- You were aware of the defect at the time of purchase
- You could not be unaware of the defect at the time of purchase (for example, if the seller informed you of it)
- The defect results from materials you supplied or added (for example, if you put a non-compliant battery in your phone).
Which contracts are covered by the legal guarantee of conformity?
The legal guarantee of conformity applies to the following contracts:
- Sale of new material goods (objects, furniture or merchandise).
Contracts must be concluded between a private consumer and a professional seller. The guarantee does not apply in the event of a sale between 2 private individuals or between 2 professionals.
What is the general information obligation of the seller towards the customer at Blanche Matériaux Nobles?
The seller must inform the customer about its products (essential functions, technical characteristics, etc.).
He must also advise him: the seller must find out about the customer's needs and be able to inform him correctly according to the intended use.
The general conditions of sale (GCS) of the product must include information on the guarantee, its implementation, its content and its duration.
How to enforce the legal guarantee of conformity at Blanche Matériaux Nobles?
You notice a defect less than 2 years after delivery
You have 2 years after delivery of the goods to use the warranty.
The defect is automatically considered to date from before the purchase of the product. You therefore do not have to provide proof of the date on which the defect appeared.
If the seller disputes the application of the warranty and considers that the defect appeared after purchase, it is up to him to prove it.
You can return the product to the seller by providing a deposit receipt or notify them by mail, preferably by registered letter with acknowledgement of receipt.
Your mail must be accompanied by proof of purchase: delivery note, invoice, receipt.
The procedure is free .
You must choose between repairing and replacing the non-compliant item. If there is a clear cost difference between the 2 options, the seller may impose the less expensive option.
You can get a full refund (by returning the product) or a partial refund (by keeping the product) if these 2 options:
- are impossible (for example if manufacturing has been stopped),
- or cannot be implemented within one month of your claim,
- or create a major inconvenience for you.
You notice a defect more than 2 years after delivery
You can benefit from the legal guarantee of conformity for a period of 2 years from the discovery of the non-conformity. This latter discovery may occur several months after delivery. After this period of 2 years from the discovery, you can no longer take action to benefit from this guarantee.